General
1.1 Bookings are subject to these Terms and Conditions. Variation to the Terms and Conditions may be made from time to time and will be posted on our website.
1.2 We will treat your personal information confidentially and will not pass on your details to any third parties other than our Pet Sitters.
1.3 Information given in the initial registration form will be used for all subsequent bookings unless we are notified that there has been a change in your contact details, address, payment details, or pet conditions or requirements.
1.4 Where possible, we try and assign the same Pet Sitter to each booking. In case where we are not able to do this, your visits will be carried out by a different member of the team. By signing up to use our services, you agree to this possibility.
Charges
2.1 Our charges are set out on our website and will be available to view via an invoice sent via email. You will be deemed to have accepted our charges upon confirmation of your booking.
2.2 For our Pop-in Visits and Pet Chaperoning service, the price displayed on our website is for 1 pet only.
2.3 Bank Holidays, and the the period between 20th December - 3rd January, will be charged at double rate.
Cancellations
3.1 The cancellation policy for our services will be as follows:
a) If a cancellation is made 48 hours before a booked service no charge will be made
b) Under 48 hours the full amount will be debited
3.2 In the unlikely event that we cannot honour your booking, you will be fully refunded.
3.3 If you arrive home earlier than expected during a Pop-in Visit, you will not be refunded for the remaining time of that visit.
3.4 If you have a regular Pop-in Visit, you must give at least 48 hours notice to cancel or you will be charged in full.
Your Pet(s)
4.1 It is of the upmost importance that you give full information to use in relation to the needs and requirements of your Pet(s), either via our Pet Care Instruction Form, or in writing. We will rely upon this information that you give at your initial meet-and-greet or consultation in connection with subsequent bookings unless you advise Heal with Harry that your Pets' condition or requirements have changed.
4.2 We cannot accept bookings for badly behaved or aggressive animals. Either we or a Pet Sitter may terminate an engagement immediately if it is reasonably thought that a Pet is badly behaved or aggressive towards humans, animals or property. You will be liable if your pet injures a Third Party or the Pet Sitter.
4.3 Your dog will not be walked without the lead without your prior authority and it is always at your risk.
4.4 You must ensure that your Pet is in good health and free from fleas and is adequately wormed. If your Pet Sitter believes your Pet is not in good health, we reserve the right to seek veterinary advice on your behalf and you will be liable for the veterinary fees.
4.5 If it becomes necessary, your Pet will be taken to a veterinary practice. We will try to use the veterinary practice that you have chosen, however, if your Pet falls ill outside of these hours we will take your Pet to an emergency veterinary. You are responsible for any fees that are reasonably incurred during your absence or during the course of an assignment. Please let us know of any insurance details, or if you would like us to call you before we pay for anything on your behalf.
Your Property
5.1 We will endeavour to leave your property as we found it. You are respectfully asked to note that we will not undertake any additional cleaning duties unless stated in your booked service.
5.2 If a Pet Sitter does not consider your property to be of a reasonable standard of cleanliness, or that facilities available to them are inadequate, they may decline the booking.
5.3 In the event of a problem or emergency arising, the Pet Sitter will contact you immediately or your emergency contact given at registration.
Insurance and Liability
6.1 It is your responsibility to insure your property and your Pet. We accept no liability for damage caused by your Pet or a Pet Sitter during an assignment. You will be liable in the event that the Pet Sitter or a Third Party is injured by your Pet.
6.2 All Pet Sitters have suitable insurance in place in relation to bookings made through us. This is not a substitute for your own insurance cover.
6.3 Pet Sitters insurance only operates when a Pet Sitter is working on an assignment booked through us for the duration of that booking.
6.4 You will indemnify us against any claims for loss or injury caused to either a Pet Sitter, their property, or a Third Party which is caused by your Pet or as a result of breach of these terms and conditions, negligence or otherwise.
Media
7.1 You give permission for photographs and videos of your Pet(s) to be used on our social media pages and website, unless specified by you. We endeavour not to include any identifiable or personal articles within this media.
7.2 You have the right to ask us to remove any media we have uploaded.