Privacy Policy

Our contact details:

Name: Nichola Jane Sellers

Address:  48a New Street, Donisthorpe, Swadlincote, Derbyshire.

Phone Number: 07792185772

Email: Sellersnichola39@gmail.com

Date: 28 April 2023 

The type of personal information we collect

We currently collect and process the following information:

• Name, address and telephone numbers of clients
• Name, address and telephone numbers of the client's veterinary practice 
• Electronic means of contact such as Email, Facebook, WhatsApp and Instagram
• Employee data to include name, address and telephone numbers
• Bank details for payment of services from clients
• Bank details for payment of salary to staff

How we get the personal information and why we have it

Most of the personal information we collect and process is provided to us directly by you for one of the following reasons: 

• To provide pet services including pet therapy, puppy support, pop-in visits and pet chaperoning, in and around your home as requested
• To protect staff who are lone working
• To pay staff for the services provided 

We use the information that you have given us to:

• Ensure that we are providing the correct service at the correct location 
• Provide updates as required regarding our services
• Contact you in case of an emergency
• Enable you to pay for the services provided
• Pay our staff for services provided 

We may share this information with: 

• The police in case of any illegal activities 
• Your pet insurance company 
• Your nominated veterinary practice 

 Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Lydia Haines

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

How we store your personal information 

Your information is securely stored on our encrypted and secure database system. We keep your contact and bank account details for as long as you remain a client of Heal with Harry. If you no longer require our services, we shall delete all types of electronic records and files containing your personal information after a 12 month period in case you request a service from us again during this time. 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at healwithharry@gmail.com or at 07792185772 if you wish to make a request.

How to make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us at healwithharry@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

ICO's Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk